Privacy Policy

Purpose of this Privacy Policy

This Privacy Policy explains how OTTLoop ("OTTLoop", "we", "us", "our") collects, uses, stores, protects, processes and shares information when you visit ottloop.com, place an order, use our Digital Tools, subscribe to an OTT platform or Premium Account through us, or engage our Digital Marketing Services. By using any OTTLoop product or service, you agree to the practices described in this Policy.

Who we are

OTTLoop is a digital marketplace and service provider offering genuine OTT subscriptions, a suite of online Digital Tools, Premium Account access, and Digital Marketing Services, supported by real, WhatsApp-first customer support. This Policy is written to be read alongside our Terms of Service and Refund Policy, linked in the footer of this page.

Personal Information

• Name
• Email address
• Phone number
• Billing information
• Payment details (processed via secure third-party gateways)
• Order information
• Support messages and correspondence

Device & Usage Information

• Device information (type, operating system)
• Browser information
• IP address
• Approximate location, where applicable
• Cookies and similar technologies
• Analytics data (pages visited, time on site, referral source)

We collect this information directly from you (when you place an order, fill a form, or message support), automatically (through cookies and analytics tools), and, occasionally, from trusted third parties such as payment processors who confirm a transaction on our behalf.

We use the information we collect to:

• Process and fulfil orders for OTT subscriptions, Digital Tools access, Premium Accounts and Digital Marketing Services
• Provide customer support and respond to queries
• Deliver the specific service or product you have requested
• Improve, test and maintain the website and its features
• Send order updates and, where opted in, marketing communications
• Maintain security and prevent fraud or misuse
• Run analytics to understand how our services are used
• Comply with applicable legal, tax and regulatory obligations

This Privacy Policy applies across the complete OTTLoop ecosystem — every product line and service offered under the OTTLoop brand, including OTT Subscriptions, Digital Tools, Digital Marketing Services and Premium Accounts, as detailed in the sections below. Wherever you interact with OTTLoop — on the website, via WhatsApp, or through our chat assistant — the same principles in this Policy apply.

OTTLoop facilitates access to a range of streaming and OTT platforms, including but not limited to:

For each order, we collect the details required to activate and deliver your subscription — typically your name, contact number or email (the account the subscription is delivered to), and payment confirmation. This information is used solely to process the order, provide access, and support you for the validity period of the subscription. We do not use your OTT account credentials for any purpose beyond fulfilling and supporting that order.

OTTLoop offers a suite of free online Digital Tools across the following categories:

Image Tools

PDF Tools

Text Tools

Developer Tools

SEO Tools

Video & Audio Tools

Document Tools

AI Tools

Files you upload to any Digital Tool are processed only to provide the requested functionality (for example, compressing an image or merging a PDF). Uploaded files are held in temporary storage for the duration of processing and are automatically deleted afterward — we do not review, share or retain the content of your files beyond what is needed to generate your output.

Paid software plans (see Premium Accounts below) collect the additional order details needed for activation and support.

Our Digital Marketing Services include:

For these services, we may collect business details, project briefs, brand assets, and — only where you choose to share them for a specific task — project credentials (such as hosting or CMS access). Credentials shared for a project are used strictly for that project, stored with restricted access, and are not reused for any other purpose. Communications relating to your project (briefs, revisions, approvals) are retained for the duration of the engagement and a reasonable period afterward for support and record-keeping.

OTTLoop provides access to a range of premium digital products, including:

For order fulfilment and support of Premium Accounts, we collect the access email or number the product is delivered to, order and payment confirmation, and any support correspondence relating to that order. This information is used only to activate, deliver and support the specific product ordered, and is retained for as long as needed to honour the validity period and resolve any related queries.

Cookie Management

You can control or disable cookies at any time through your browser's settings. Disabling certain cookies may limit some functionality of the website, but core browsing and ordering will continue to work.

We rely on a small number of trusted third-party providers to operate OTTLoop, including:

• Payment gateways, to process transactions securely
• Google Analytics, for website usage insights
• Google Search Console, for search performance monitoring
• Cloudflare, for security and content delivery
• Email service providers, for transactional and support emails
• Social media platforms (WhatsApp, Telegram, Instagram, Facebook, X, YouTube), for community and support channels
• Other trusted providers that support hosting, delivery and analytics

Each of these providers processes data under their own privacy terms, and we only share the minimum information necessary for them to perform their function on our behalf.

• Encryption — data is encrypted in transit using HTTPS/TLS
• Access Control — internal access to customer data is restricted to team members who need it to do their job
• Secure Payments — payments are processed via established, secure third-party gateways; we do not store full card details
• Fraud Protection — we monitor orders and communications for signs of fraudulent activity

While we take reasonable technical and organisational steps to protect your data, no method of transmission or storage over the internet is 100% secure, and we encourage you to also take precautions, such as using strong passwords and not sharing OTPs or credentials.

We retain personal data only for as long as necessary to fulfil the purpose it was collected for — typically the duration of your order or subscription plus a reasonable support and record-keeping period, or as required by applicable tax and accounting laws. Files uploaded to Digital Tools are deleted automatically from temporary storage after processing. When data is no longer needed, it is securely deleted or anonymised.

Depending on your location, you may have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate or incomplete data
• Deletion — request that we delete your personal data, subject to legal record-keeping requirements
• Restriction — ask us to limit how we process your data
• Data Portability — request your data in a portable format
• Withdraw Consent — withdraw consent for optional processing, such as marketing, at any time

To exercise any of these rights, contact us using the details in the Contact Information section below.

OTTLoop's services are not directed at children, and we do not knowingly collect personal information from anyone under the age of consent applicable in their region. If you believe a child has provided us with personal information, please contact us so we can remove it promptly.

OTTLoop primarily serves customers in India, and our systems and service providers are principally based in India. If you access our services from outside India, you understand that your information will be transferred to and processed in India, in accordance with this Privacy Policy and applicable law.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this page periodically, and for significant changes we may also notify you via email or WhatsApp.

If you have questions, concerns, or requests relating to this Privacy Policy or how your data is handled, reach out to us: